Refund Policy
Last updated: 27 October 2026
We want your experience to be fair and clear. These rules apply to points and paid plans.
1. Projects that fail
If a project cannot be completed for any technical reason on our side, its points return to your balance automatically and immediately — no request needed.
2. Paid plans
You can request a refund of a plan within 7 days of purchase if none of its points were used.
Once part of a plan's points has been used the amount is not refundable, because AI processing costs are paid at execution time.
A double charge, or a charge without points being added (for example due to a payment-gateway fault), is always resolved: either the points are added or the amount is refunded.
3. How to request
Email support@tandeo.ly from the address on your account with the order number or payment date and method.
We reply within 3 business days. Refunds are made through MyPay or the available method; timing depends on the bank or payment provider.
4. Notes
Payment-gateway fees may be non-refundable in some cases under the provider's policy.
Free points, referral points and rewards have no cash value and are not refundable.